Order processing
Orders are normally prepared within 2–5 business days, excluding weekends and public holidays. High-volume periods or item availability can occasionally extend processing time. We’ll email you when your order ships.
Estimated delivery
- United States: 7–20 business days after dispatch.
- Other supported destinations: 10–30 business days after dispatch.
These timeframes are estimates, not guarantees. A more specific estimate shown at checkout or in your shipping confirmation takes priority.
Tracking
When tracking is available, it is sent to the email used at checkout. Carrier scans can take 2–5 business days to appear. Use the unique link in your shipping email or visit Order Tracking.
30-day returns
You may request a return within 30 days after confirmed delivery. Contact us before sending anything back. Items must be unused, unworn, and in their original condition and packaging. Gift cards, personalized items, and pierced earrings where hygiene restrictions apply may not be eligible, subject to applicable law.
For approved preference-based returns, return shipping is normally paid by the customer. If we confirm an item arrived damaged or incorrect, we’ll provide the appropriate resolution and cover reasonable return shipping when a return is required.
Exchanges
Exchange availability depends on stock. Include your order number and the exact replacement size, style, or color in your request.
Damaged, incorrect, or missing items
Email urbanjewelrycontact@gmail.com promptly with your order number and clear photos of the item and packaging. We’ll review the issue and provide the next step.
Mandatory consumer rights remain unaffected.