Order processing
Orders are prepared carefully before shipment. Processing times may vary during high-volume periods, and available delivery estimates are shown at checkout or in your order confirmation.
Shipping
Shipping availability, price, and estimated transit time depend on the destination. Customers are responsible for entering a complete and accurate delivery address.
Tracking
When tracking is available, the details are sent after the order ships. Tracking updates may take a short time to appear after the carrier receives the parcel.
Returns
To request a return, contact us before sending the item back. Products should be unused, unworn, and returned in their original condition and packaging. For hygiene and safety, some items may not be eligible for return where permitted by applicable law.
Damaged or incorrect items
If an order arrives damaged or incorrect, contact us promptly with the order number and clear photos of the product and packaging. We’ll review the issue and provide the appropriate next steps.
This page provides general store guidance. Any mandatory rights available under applicable consumer law remain unaffected.