Orders
How can I track my order?
When tracking is available, it is sent by email after the order ships. Carrier updates can take a short time to appear. You can also visit our Order Tracking page.
Can I change or cancel an order?
Contact us as soon as possible. We will do our best to help before fulfillment begins, but a change or cancellation cannot be guaranteed once an order is being processed or has shipped.
Which payment methods can I use?
The payment options currently available for your location are shown securely at checkout. Review the final total, shipping cost and selected product options before payment.
Choosing your piece
How do I choose the correct style, size or finish?
Use the product gallery as your visual guide, then read the option names carefully. On products with several styles, each numbered style can represent a different design—not only a color change. Confirm every selection before adding the item to cart.
What materials are used?
Materials vary by product. Check the Details section on the product page for the information available for that specific piece.
Will colors look exactly the same?
Small differences can occur because of lighting and screen settings. The selected option and written product details should always be reviewed before checkout.
Jewelry care
How should I care for my jewelry?
Keep pieces dry, avoid direct contact with perfume, lotion and harsh chemicals, wipe gently after wear, and store items separately. See our full Jewelry Care Guide.
Shipping and returns
When will my order arrive?
Orders are normally prepared within 2–5 business days. After dispatch, estimated delivery is 7–20 business days for the United States and 10–30 business days for other supported destinations. These are estimates, not guarantees; a more specific estimate shown at checkout or in your shipping confirmation takes priority. See our Shipping & Returns page for full details.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging so the issue can be reviewed.
How do I request a return?
Read our Returns & Exchanges guidance and contact us before sending anything back. Items should remain unused, unworn and in their original condition and packaging.
Still need help? Visit Contact Us.