Contact Us
We’re here to help
Have a question about an order, a product detail, or which option to choose? Send us a message and include anything that will help us understand the request clearly. We aim to reply as promptly as possible during business days.
Email: urbanjewelrycontact@gmail.com
For the fastest help
Please include:
- Your order number, if you have already placed an order
- The email address used at checkout
- The product name and selected size, style or color
- A clear description of the change or help you need
Need to change an order?
Contact us as soon as possible if you need to correct an address, product, quantity or selected option. We process requests as quickly as we can, so changes cannot be guaranteed after fulfillment has started or the parcel has shipped. We will confirm by email whether the requested change was possible.
Damaged or incorrect item?
Email us promptly with your order number and clear photos of the item and its packaging. This helps our team review the issue and provide the appropriate next step.
Returns and exchanges
Please read our Shipping & Returns guidance and Returns & Exchanges, then contact us before sending anything back.